Digital Product Owner - IT
Position Overview:
The Digital Product Owner is responsible for owning and delivering value for a defined product or vertical workstream within a digital/eCommerce platform. This role bridges business, technology, and customer experience, ensuring that product outcomes align with strategic goals, customer needs, and measurable business value.
Key Responsibilities:
Product Ownership & Strategy
- Own the product vision, roadmap, and backlog for your workstream, aligned to overall programme and business strategy.
- Develop a deep understanding of the enterprise platform, architecture, and cross-workstream dependencies.
- Act as the subject matter expert for your product area, ensuring alignment across systems and customer journeys.
Backlog Management & Agile Delivery
- Create, prioritise, and maintain a clear, value-driven product backlog.
- Translate business and customer needs into epics and user stories with well-defined acceptance criteria.
- Lead and participate in Agile ceremonies, ensuring stories are ready for development and delivered effectively.
- Make timely decisions to maintain delivery momentum in a fast-paced environment.
Stakeholder Engagement
- Build strong relationships with business stakeholders, technology teams, and third-party partners.
- Act as the key point of contact for product-related decisions, priorities, and trade-offs.
- Communicate progress, risks, and outcomes clearly to stakeholders at all levels.
Value Delivery & Performance
- Define and track KPIs and success metrics for your product.
- Use data and insights to inform prioritisation, validate outcomes, and drive continuous improvement.
- Review and accept completed work, ensuring it meets acceptance criteria and delivers expected value.
Customer Experience & Continuous Improvement
- Own and optimise the end-to-end customer journey within your product area.
- Identify opportunities to enhance user experience and business performance.
- Capture future requirements and contribute to the ongoing product roadmap.
Quality, Risk & Governance
- Ensure high-quality delivery through collaboration with engineering and QA teams.
- Support testing phases, including UAT, to ensure business readiness.
- Manage risks, assumptions, issues, dependencies, and decisions (RAIDD).
- Maintain clear documentation and support governance processes.
Qualifications:
- Experience as a Product Owner, Product Manager, or Senior Business Analyst in a digital or eCommerce environment.
- Strong understanding of Agile methodologies and product lifecycle management.
- Proven ability to manage and prioritise product backlogs to deliver business value.
- Experience working with cross-functional teams and third-party vendors.
- Solid understanding of customer journeys, UX, and digital product design.
- Data-driven mindset with experience defining and tracking KPIs.
- Strong analytical, problem-solving, and decision-making skills.
- Experience with the Atlassian tool set (Jira, Confluence)
Rewards and benefits
Our rewards and benefits are as varied as our customers and our people, depending on your role, and which part of the business you join. The one thing they have in common is that they’re designed to recognise your contribution to our success.
Generous holiday allowance (often including your birthday!)
Discount on Clarks products
Private medical insurance (typically covering inpatient, outpatient and dental care)
13th month salary, equivalent to a month’s salary paid each December
Diwali bonus, equivalent to a month’s salary paid a month before Diwali (India only)
Family leave to care for spouses, parents or grandparents (Singapore and Malaysia)
Workmen Injury Compensation Insurance (Japan and South Korea)
Long-service recognition awards
Exclusive employee discounts on a wide range of products and brands
Investing in your development
We’re constantly on the move, staying ahead of a changing world by keeping our minds sharp and our skills fresh. That’s why, wherever in the world you join us, you’ll find a wide range of learning opportunities at your fingertips, to make sure you keep growing and progressing.
From apprenticeships in the UK, to internships in the US and Singapore. Support for professional qualifications, to targeted leadership development programmes, and LearnerVerse, our corporate online training portal. Not to mention the chance to experience life in different parts of the business, and learn first-hand from experienced colleagues. So, if you’re looking to build on your skills, the opportunities are yours for the taking.
What we can offer youMeet some of the team
To give you a real insight into what it’s like to work at Clarks, we thought we’d ask the people who know it best.
The people who already work here. And in their own words.
Karina
Head of Project Management and Business Analysis
Kate
People Experience Partner
What to expect from our process
We know every person is unique – and we embrace it. So, you’ll find our recruitment process is a little different, depending on the role you apply for and where it’s based. But you’ll always find it’s:
Transparent
Right from the start, you’ll know what to expect. We’ll be honest about the role, the team, the division, and the business, as well as the process.
Fair
Our family values mean it’s in our DNA to treat people fairly. So, you can expect a process that’s respectful, whatever the outcome.
A two-way process
We’ll make sure you find out as much about us as we do about you, so you’re sure we’re the right fit for you.
Communicative
We’ll keep you in the loop at every step – so you always know where you stand. And at each stage, you’ll learn more about our culture, our brand, and what it means to be part of our journey.
Ready to
apply?
Digital Product Owner - IT
Location: Kuala Lumpur
Reference number: 23191