IT Service Specialist- Platforms IBM
The Infrastructure Platforms team manages all server-related infrastructure and hardware within the datacentres in Clarks, including virtualisation, storage, compute, backup and recovery. We now have an excellent opportunity for someone keen to get experience in a broad range of systems and services. In larger companies, there’s often a narrower focus, but working in the small team we have in Clarks means the role has accountability for many technologies.
What You'll Do
Day-to-day activities can vary from remote management of operating systems, performance monitoring and tuning, troubleshooting (often with broad involvement from multiple teams and including out-of-hours support), hardware replacement and maintenance of storage appliances, cabling, and firmware updates. Each day can be very different.
This role requires a minimum of 3 days a week in the office. The broader infrastructure team is small, and as such, interaction between other team members while troubleshooting is critical.
Requirement for out-of-hours support as needed and for hands-on support where needed. As the data centres and hardware are UK-based, travel at short notice may be necessary to meet the requirements of the role.
What You'll Bring with You
To be successful in this role, you will need:
• IBM Power hardware (5 years experience). Setup, configuration, troubleshooting, maintenance, firmware and software management, including familiarity with hardware components
• AIX and Linux System Administration (5 years experience). Must be on IBM Power architecture. Must include IBM AIX, SUSE and RedHat Linux. This includes patching, OS upgrades, deployment, troubleshooting, and shell scripting in ksh and bash. Must also have a good knowledge of role-based access.
• HMC Configuration, upgrades, and maintenance. These LPARs underpin our key SAP solutions, and approximately 150 are running, split between our UK sites.
• VIOS configuration and management.
• Brocade SAN switches – including zoning and configuration/maintenance troubleshooting connectivity issues, fibre cabling and associated hardware.
• IBM Storage, including provisioning, snapshot restore and replication policy maintenance.
• IBM Workload Scheduler – 3 – 5 years, including HADR. Platform maintenance, upgrades and level 3 support for the processes.
• Experience in troubleshooting, capacity planning and DR procedures.
• Maintaining SFTP servers and scripts.
• IBM Spectrum Protect—including maintenance of tape libraries and disk backup targets. It must also include ALMS management.
• LPAR2RRD for system monitoring and tuning.
• Experience working in very small teams, needing to make risk-based decisions under pressure. Must be able to communicate effectively with both the wider team and business project teams as required.
Rewards and benefits
Our rewards and benefits are as varied as our customers and our people, depending on your role, and which part of the business you join. The one thing they have in common is that they’re designed to recognise your contribution to our success.
Generous holiday allowance
Pension plan
Discount on Clarks products
Employee Assistance Programme
Provision for eye tests
Medicash plan (corporate and distribution centre colleagues)
Health cash plan (store management colleagues upwards)
Healthcare plan (for senior colleagues)
Long-service recognition awards
Exclusive employee discounts on a wide range of products and brands
Flexible & hybrid working
Generous holiday allowance (often including your birthday!)
Discount on Clarks products
Provision for sick leave at work
13th month salary, equivalent to a month’s salary paid at some point in the year
Family care leave (maternity and paternity)
Exclusive employee discounts on a wide range of products and brands
Generous holiday allowance (often including your birthday!)
Discount on Clarks products
Private medical insurance (typically covering inpatient, outpatient and dental care)
13th month salary, equivalent to a month’s salary paid each December
Diwali bonus, equivalent to a month’s salary paid a month before Diwali (India only)
Family leave to care for spouses, parents or grandparents (Singapore and Malaysia)
Workmen Injury Compensation Insurance (Japan and South Korea)
Long-service recognition awards
Exclusive employee discounts on a wide range of products and brands
Flexible & hybrid working
Generous holiday allowance (often including your birthday!)
Dental coverage
Life, accidental death, dismemberment and disability insurance
401k with employer match
Real estate assistance program
Employee Assistance Programme
Discount on Clarks products
Exclusive employee discounts on a wide range of products and brands
Investing in your development
We’re constantly on the move, staying ahead of a changing world by keeping our minds sharp and our skills fresh. That’s why, wherever in the world you join us, you’ll find a wide range of learning opportunities at your fingertips, to make sure you keep growing and progressing.
From apprenticeships in the UK, to internships in the US and Singapore. Support for professional qualifications, to targeted leadership development programmes, and LearnerVerse, our corporate online training portal. Not to mention the chance to experience life in different parts of the business, and learn first-hand from experienced colleagues. So, if you’re looking to build on your skills, the opportunities are yours for the taking.
What we can offer youMeet some of the team
To give you a real insight into what it’s like to work at Clarks, we thought we’d ask the people who know it best.
The people who already work here. And in their own words.
Kate
People Experience Partner
Karina
Head of Project Management and Business Analysis
What to expect from our process
We know every person is unique – and we embrace it. So, you’ll find our recruitment process is a little different, depending on the role you apply for and where it’s based. But you’ll always find it’s:
Transparent
Right from the start, you’ll know what to expect. We’ll be honest about the role, the team, the division, and the business, as well as the process.
Fair
Our family values mean it’s in our DNA to treat people fairly. So, you can expect a process that’s respectful, whatever the outcome.
A two-way process
We’ll make sure you find out as much about us as we do about you, so you’re sure we’re the right fit for you.
Communicative
We’ll keep you in the loop at every step – so you always know where you stand. And at each stage, you’ll learn more about our culture, our brand, and what it means to be part of our journey.
Ready to
apply?
IT Service Specialist- Platforms IBM
Location:
Reference number: 6479
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