Operations Manager - SEA
Job Overview:
Manages SEA Wholesale Operations across Customer orders, dispatches, reporting and back-office data enabling wholesale sales growth, customer trading and increased efficiencies in line with SEA, strategy.
Responsibilities:
- Oversee all Wholesale & Customer Operations roles to deliver end to end Customer Operations processes ensuring
- Consistent and effective customer experience across the region / Efficiencies across ways of working with all customers to enable profitability and capacity for sales growth
- Responsible for to do end to end management (product master data, system access, sales order, pricing, purchasing, logistics, billing, documentation etc).
- Mange and drive delivery of order book to meet regional targets as well as customer needs ensuring exceptional adherence with service level agreements
- Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce who are committed and aligned to delivery outcomes
- Integral in supporting Head of Wholesale in driving long-term customer trust & reliability as well as sales growth in market by building and maintaining effective relationships externally with key Customers Operations teams
- Drive better ways of working and continuously improved net profitability, as well as excellent customer experience, with an innovative and strategic approach to process, systems and servicesleading cross functional & team projects with the ability to influence internal & external stakeholders in line with SEA wholesale strategy
- Support the development and maintenance of devices, EDI and IT systems with cross-functional business partners as needed
- Oversee delivery of agreed services including customer transaction readiness to ensure the setup and maintenance of customer requirements enables sales growth
Qualifications:
- Experience of managing an operations team within a retail or wholesale environment
- Project management experience
- Significant experience in wholesale customer services & operations
- Expert understanding of end-to-end wholesale customer operational processes including Distribution Centre coordination & systems reporting management and analysis
- Ability to manage financial dispatch planning with agility and accuracy
- Advanced stakeholder management skills, influencing and managing complex internal cross-functional and external relationships
- Exceptional planning and organising skills with effective time management, ability to juggle workloads and priorities
- Ability to problem solving with a solution orientated approach.
- Experience of process development.
- Excellent IT skills and competent user of SAP and BW.
- Disciplines and Field
- Wholesale Operations, customer services
Rewards and benefits
Our rewards and benefits are as varied as our customers and our people, depending on your role, and which part of the business you join. The one thing they have in common is that they’re designed to recognise your contribution to our success.
Generous holiday allowance (often including your birthday!)
Discount on Clarks products
Private medical insurance (typically covering inpatient, outpatient and dental care)
13th month salary, equivalent to a month’s salary paid each December
Diwali bonus, equivalent to a month’s salary paid a month before Diwali (India only)
Family leave to care for spouses, parents or grandparents (Singapore and Malaysia)
Workmen Injury Compensation Insurance (Japan and South Korea)
Long-service recognition awards
Exclusive employee discounts on a wide range of products and brands
Investing in your development
We’re constantly on the move, staying ahead of a changing world by keeping our minds sharp and our skills fresh. That’s why, wherever in the world you join us, you’ll find a wide range of learning opportunities at your fingertips, to make sure you keep growing and progressing.
From apprenticeships in the UK, to internships in the US and Singapore. Support for professional qualifications, to targeted leadership development programmes, and LearnerVerse, our corporate online training portal. Not to mention the chance to experience life in different parts of the business, and learn first-hand from experienced colleagues. So, if you’re looking to build on your skills, the opportunities are yours for the taking.
What we can offer youMeet some of the team
To give you a real insight into what it’s like to work at Clarks, we thought we’d ask the people who know it best.
The people who already work here. And in their own words.
Mason
Intern
Adriana
VP of Marketing
Chelsea
Executive Coordinator
What to expect from our process
We know every person is unique – and we embrace it. So, you’ll find our recruitment process is a little different, depending on the role you apply for and where it’s based. But you’ll always find it’s:
Transparent
Right from the start, you’ll know what to expect. We’ll be honest about the role, the team, the division, and the business, as well as the process.
Fair
Our family values mean it’s in our DNA to treat people fairly. So, you can expect a process that’s respectful, whatever the outcome.
A two-way process
We’ll make sure you find out as much about us as we do about you, so you’re sure we’re the right fit for you.
Communicative
We’ll keep you in the loop at every step – so you always know where you stand. And at each stage, you’ll learn more about our culture, our brand, and what it means to be part of our journey.
Ready to
apply?
Operations Manager - SEA
Location: Kuala Lumpur
Reference number: 23533