People Experience Advisor

Location: Street

Reference number: 5641

Working pattern: Full Time

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This position is based at our head office and requires physical presence at our head office in located at 40 High Street, Street, Somerset, BA16 0EQ

Job Overview:

Support the People Experience Partner for designated business area in delivery of the people strategy and people management processes. To provide expert and commercially sound advice and guidance on all transactional lifecycle events, specifically supporting ER, Performance Management and Change Management activity where required. Coach and develop line managers capability in people management.

Responsibilities:

  • Provide knowledgeable and commercially balanced guidance, input and advice on HR policies and procedures to line managers which are in line with Company Policy and legislation; ensuring good practise is also adhered to.
  • Establish key relationships and work with line managers to ensure effective management of employee lifecycle events; coaching and influencing where required and working to raise line manager capability in managing employees effectively. Escalate as appropriate common capability themes to the People Experience Partner / Director.
  • Support the People Experience Partner by owning and delivering designated aspects of the People Plan for your business areas, providing specialist HR Input and support in the delivery of initiatives, projects and organisational change.
  • Provide support on disciplinary, grievance, TUPE, redundancy and general employee relations matters. Escalate complex ER issues as applicable to People Experience Partner.
  • Support the L & D team and Regional Trainer in the design and delivery of Employee Lifecycle based capability training events.
  • Provide knowledgeable and commercially balanced guidance, input and advice on HR policies and procedures to line managers which are in line with Company Policy and legislation; ensuring good practise is also adhered to.
  • Establish key relationships and work with line managers to ensure effective management of employee lifecycle events; coaching and influencing where required and working to raise line manager capability in managing employees effectively. Escalate as appropriate common capability themes to the People Experience Partner / Director.
  • Support the People Experience Partner by owning and delivering designated aspects of the People Plan for your business areas, providing specialist HR Input and support in the delivery of initiatives, projects and organisational change.
  • Provide support on disciplinary, grievance, TUPE, redundancy and general employee relations matters. Escalate complex ER issues as applicable to People Experience Partner.
  • Support the L & D team and Regional Trainer in the design and delivery of Employee Lifecycle based capability training events.
  • Work with the Employment Lawyer, ACAS and external advisors in obtaining advice including preparing for and attending Employment Tribunals and communicating with union representatives.
  • Pro-actively assist line managers in controlling employee absence. Work with external Occupational Health Advisors to manage cases through to resolution. Escalate any complex cases to People Experience Partner as necessary.
  • Monitor, review and investigate employee trends and people issues through effective use of management information and reporting, identifying root cause and proposing solutions which will address them
  • Work all the time to Company Policies and Procedures and within the administrative guidelines and SLA’s of the HR Service Centre. Pro-actively identify opportunities for process improvement and raise accordingly.
  • Actively seek feedback from business areas on all aspects of HR policy, and transactional processes and procedures in order to feed into process improvement.
  • Maintain personal CPD on all aspects of generalist HRM
  • LTO/Regretted losses
  • Engagement scores on Survey
  • Completion of Talent Review

Qualifications:

  • Experience in a generalist HR role with knowledge of employment law and HR best practices
  • Function related qualification i.e. CIPD
  • Good skills and knowledge in all facets of HR including understanding of interaction with other HR teams
  • Interpersonal skills with credible impact, ability to influence with good resilience
  • Analytical and judgement skills with the ability to utilise various data sources to draw conclusion and make recommendations
  • Collaborative working style with a clear focus on delivering outcomes
  • Commercially astute
  • Experienced in Employee Relations and working with Third parties such as Employment Lawyers, Unions and other Advisors
  • Experience of managing people related impacts during organisational change

Rewards and benefits

Our rewards and benefits are as varied as our customers and our people, depending on your role, and which part of the business you join. The one thing they have in common is that they’re designed to recognise your contribution to our success.

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Generous holiday allowance

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Pension plan

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Discount on Clarks products

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Employee Assistance Programme

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Provision for eye tests

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Medicash plan (corporate and distribution centre colleagues)

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Health cash plan (store management colleagues upwards)

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Healthcare plan (for senior colleagues)

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Long-service recognition awards

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Exclusive employee discounts on a wide range of products and brands

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Flexible & hybrid working

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Investing in your development

We’re constantly on the move, staying ahead of a changing world by keeping our minds sharp and our skills fresh. That’s why, wherever in the world you join us, you’ll find a wide range of learning opportunities at your fingertips, to make sure you keep growing and progressing.

From apprenticeships in the UK, to internships in the US and Singapore. Support for professional qualifications, to targeted leadership development programmes, and LearnerVerse, our corporate online training portal. Not to mention the chance to experience life in different parts of the business, and learn first-hand from experienced colleagues. So, if you’re looking to build on your skills, the opportunities are yours for the taking.

What we can offer you

Meet some of the team

To give you a real insight into what it’s like to work at Clarks, we thought we’d ask the people who know it best. 
The people who already work here. And in their own words.

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Karina

Head of Project Management and Business Analysis

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Kate

People Experience Partner

What to expect from our process

We know every person is unique – and we embrace it. So, you’ll find our recruitment process is a little different, depending on the role you apply for and where it’s based. But you’ll always find it’s:

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Transparent

Right from the start, you’ll know what to expect. We’ll be honest about the role, the team, the division, and the business, as well as the process.

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Fair

Our family values mean it’s in our DNA to treat people fairly. So, you can expect a process that’s respectful, whatever the outcome.

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A two-way process

We’ll make sure you find out as much about us as we do about you, so you’re sure we’re the right fit for you.

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Communicative

We’ll keep you in the loop at every step – so you always know where you stand. And at each stage, you’ll learn more about our culture, our brand, and what it means to be part of our journey.

Ready to
apply?

People Experience Advisor

Location: Street

Reference number: 5641

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