Retail Facilities and Maintenance Manager

This is a hybrid role with some availability required in our Head Office, Street, Somerset BA16 0EQ

As our Retail Facilities and Maintenance Manager you will be responsible for the management and upkeep of multiple retail stores across the UK ROI and Europe. This role involves managing the physical environment of our retail spaces, conducting preventative maintenance and overseeing refurbishment and repair projects. This role has a requirement for strong leadership skills and stakeholder management skills to manage both in-house teams and external contractors whilst maintaining corporate principles and legislative standards including the negotiation of maintenance contracts & supply of services. Please note that this is field based work with occasional travel to head office in Street as and when it is required.

Responsibilities

• Maintenance & Repair: Lead and oversee the maintenance team and full scheme activities
• Liaise and deliver the coordinated property portfolio maintenance programme
• Manage relationships with key suppliers, contractors, consultants and service contracts.
• Develop and manage processes to ensure adherence to statutory requirements and current legislation in all activity
• Develop and manage processes for asbestos, fire risk assessments and other key legislative property requirements to ensure corporate adherence to legislation
• Create the conditions that deliver a highly competent, energetic, engaged and motivated workforce who are committed and aligned to global delivery outcomes
• Set, manage revenue and capital maintenance budgets

Qualifications & Experience

• Proven experience in facilities management, preferably with multi sites within a retail environment.
• Knowledge of UK health and safety regulations, building codes, and statutory requirements.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Experience managing service contracts and dealing with contractors.
• Budget management experience, including cost-saving initiatives.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with store managers and cross-functional teams.
• Ability to work under pressure and handle emergencies calmly and efficiently.

Desirable Skills:

• BIFM (British Institute of Facilities Management) qualification or equivalent
• HNC / HND Building Construction
• Chartered Institute of Building Surveyors qualification
• Knowledge of sustainability practices in facilities management.
• Familiarity with Computer Aided Facilities Management (CAFM) systems

About Clarks

Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off-cuts and forever transformed the future of footwear.

Sparking revolutions and defining generations, our archive of over 25,000 shoes includes the inimitable Clarks Desert Boot™ and Clarks Wallabee™. And every pair we design today uses the same ground-breaking combination of invention and craftsmanship that started it all.

Progress is woven into our DNA. Whether we’re pioneering cutting-edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.

Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.

Why join us?

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.