Sales and Service Manager

Now Hiring: Store Manager – Walk the path and lead with Clarks!

Are you ready to step into a leadership role with a company that values passion, fun, and exceptional customer service? Clarks is looking for a Sales & Service Manager to lead our team at our Derby Westfield store!

Why Join Clarks?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have a great attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

Hours: 30 hours per week, must have weekend availability.

What We’re Looking For:

• A positive, customer-focused mindset.
• Strong communication and team leadership skills.
• Ability to inspire and motivate a team passion for creating an exceptional shopping experience.
• Retail or customer service experience (bonus points for leadership experience, ideally 1-2 years, but we will train the right person!).

Responsibilities:

• Lead and motivate the team to achieve targets and deliver the required consumer experience.
• Manage controllable costs and efficiencies to proactively improve profitability.
• Responsible for the management of the sales floor during trading hours.
• Regularly review commercial opportunities and consumer feedback to improve sales and take appropriate action.
• Lead implementation of the trading plan, including visual merchandising, to ensure the store and team are ready for all trading periods.
• Plan staffing levels against trading plan and manage rotas.
• Ensure all employment changes and relevant forms are completed to ensure team members are paid accurately and on time, including ensuring capability of management team to deliver.
• Recruit, develop and train a high performing and highly engaged team.
• Manage Health and Safety procedures in store including ensuring all team members understand their responsibilities.
• Manage all Employee Relations issues (including underperformance issues) fairly and in accordance with Company Policies and Procedures.
• Regularly review own performance and maintain a personal development plan.
• Manage cash, stock and security procedures to Company standards, including ensuring all team members understand their responsibilities.
• Ensure store compliance with all company and legal requirements, including visual merchandising guidelines, PCI, data protection, right to work, etc.
  • Drive the implementation and delivery of key/new initiatives within store to achieve the objectives.
  • Ensures the store administration processes are carried out effectively, with audit targets achieved.
  • Ensures the effective management of the stock flow process to maximise sales and minimise losses

Perks & Benefits:

• Employee discounts on our legendary shoes
• Supportive & fun company culture
• Growth opportunities within Clarks

Be Part of Something Great!

If you’re ready to lead with Clarks and be part of a company that celebrates creativity, community, and customer connection, apply today!

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time, it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive, more than 22,000 pairs of shoes have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and launched in 1950, to the iconic Wallabee, each design has an instantly recognisable signature that makes it unmistakably Clarks.