Senior Sales Associate / Sales Associate (NU Sentral, Kuala Lumpur)
Job description:
RESPONSIBILITIES:
- Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
- Identify interested and qualified customers and provide them with additional brand and product information
- Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
- Deliver sell-through to meet personal sales targets
- Perform up-sell and cross-sell should opportunities arise
- Ensure records of sale via the point-of-sale system
- Replenish shelves with products and ensure adherence to visual merchandising guidelines
- Perform general housekeeping - keep areas neat while working, and return items to correct locations
- Provide excellent service to customers and vendors
- Perform stock check and stock count on a periodic basis, or as instructed
- Execute visual merchandising guidelines
- Observe punctuality and proper grooming standards
- Ensure security of store environment and report breach, where necessary
- Attend to customers 'feedback/complaint and escalate, where necessary
RESULTS:
- Maintain professional image as brand ambassador to create positive lasting impression
- Achieve assigned individuals ales target and personal development objectives
- Swift response to customers’ needs
- Highly motivated, professional and effective team member
- Excellent customer service management
Essential Knowledge:
- Educated to SPM level
- Fluent in English and Bahasa Malaysia, Mandarin would be a plus
- Basic knowledge of retail operating environment
- Retail management and store operation
- Footwear Industry
- Basic visual merchandising
- Housekeeping
Technical Skills:
- Basic knowledge in Microsoft Office Suite – Words, Excel
- Basic knowledge in operating point-of-sale system / cashiering system
- Basic product awareness
- Ability to engage general consumers
- Good communication skills
- Ability to escalate issues, where necessary
- Self-disciplined
Rewards and benefits
Our rewards and benefits are as varied as our customers and our people, depending on your role, and which part of the business you join. The one thing they have in common is that they’re designed to recognise your contribution to our success.
Generous holiday allowance (often including your birthday!)
Discount on Clarks products
Private medical insurance (typically covering inpatient, outpatient and dental care)
13th month salary, equivalent to a month’s salary paid each December
Diwali bonus, equivalent to a month’s salary paid a month before Diwali (India only)
Family leave to care for spouses, parents or grandparents (Singapore and Malaysia)
Workmen Injury Compensation Insurance (Japan and South Korea)
Long-service recognition awards
Exclusive employee discounts on a wide range of products and brands
Investing in your development
We’re constantly on the move, staying ahead of a changing world by keeping our minds sharp and our skills fresh. That’s why, wherever in the world you join us, you’ll find a wide range of learning opportunities at your fingertips, to make sure you keep growing and progressing.
From apprenticeships in the UK, to internships in the US and Singapore. Support for professional qualifications, to targeted leadership development programmes, and LearnerVerse, our corporate online training portal. Not to mention the chance to experience life in different parts of the business, and learn first-hand from experienced colleagues. So, if you’re looking to build on your skills, the opportunities are yours for the taking.
What we can offer youMeet some of the team
To give you a real insight into what it’s like to work at Clarks, we thought we’d ask the people who know it best.
The people who already work here. And in their own words.
Ahiryn
Store Manager
Rafael
Store Manager
Marisol
Store Manager
What to expect from our process
We know every person is unique – and we embrace it. So, you’ll find our recruitment process is a little different, depending on the role you apply for and where it’s based. But you’ll always find it’s:
Transparent
Right from the start, you’ll know what to expect. We’ll be honest about the role, the team, the division, and the business, as well as the process.
Fair
Our family values mean it’s in our DNA to treat people fairly. So, you can expect a process that’s respectful, whatever the outcome.
A two-way process
We’ll make sure you find out as much about us as we do about you, so you’re sure we’re the right fit for you.
Communicative
We’ll keep you in the loop at every step – so you always know where you stand. And at each stage, you’ll learn more about our culture, our brand, and what it means to be part of our journey.
Ready to
apply?
Senior Sales Associate / Sales Associate (NU Sentral, Kuala Lumpur)
Location: Kuala Lumpur
Reference number: 21119